Customer Service
Refund/Exchange Information
WINTER 2012 Refund Deadlines
| CLASS BEGINS | REFUND/EXCHANGE DEADLINE | |
| January 14 | January 24 | February 4 | February 13 |
| March 17 | March 26 |
Books purchased for CEPD (CES) classes are returnable within ONE WEEK of the first class.
We strongly recommend attending orientation before
purchasing textbooks for OE/OE sections.
Refund/Exchange Policy
TEXTBOOKS
may be returned within the refund period. YOU MUST HAVE YOUR
ORIGINAL RECEIPT. New books must be in absolutely new condition and free of all markings.
GENERAL BOOKS
(not required for a class) such as special order books and study
aides are not returnable.
DEFECTIVE BOOKS
will be replaced at once without charge. Please present the original receipt.
GENERAL MERCHANDISE
is refundable and exchangeable within one week from date
of purchase. Merchandise accepted only if it is in its original condition
and packaging and accompanied by a cash register receipt. No refunds allowed
on merchandise covered by State or Federal Health Laws.
SOFTWARE
is not refundable or exchangeable. Defective software cases will be handled
by the bookstore's software specialist.
ELECTRONIC MERCHANDISE
is guaranteed to be free of manufacturer defects over the counter for three days after purchase. It
must be accompanied by a cash register receipt and in its original
condition. After the three day period, all defective electronics must be
returned by the purchaser to the manufacturer as indicated by the product
warranty, under the terms of the warranty.