Fall 2018 Refund Deadlines
You must have your original receipt for any refund/exchange. A $5 fee will be charged to reprint a receipt for any reason.
The last day to return books purchased for Fall 2018 is September 4 for sessions beginning August 27. All other late starting sessions have ONE WEEK from your session start date for a full refund.
CEPD Books are returnable within ONE WEEK of the first class.
Textbooks may be returned within the refund period. You must have original receipt. New books must be in absolutely new condition and free of all markings. Shrink-wrapped items such as textbook packages must be returned in original condition, as in unopened.
Jumpbook/eBooks are not returnable once they have been registered/accessed.
General Books not required for a class such as special order books and study aides are not returnable.
Defective Merchandise will be replaced at once without charge*. Please present the original receipt.
*Electronic Merchandise is guaranteed to be free of manufacturer defects over the counter for three days after purchase. It must be accompanied by a cash register receipt and in its original condition. After the three day period, all defective electronics must be returned by the purchaser to the manufacturer as indicated by the product warranty, under the terms of the warranty.
Non-Textbook Merchandise is refundable and exchangeable within one week from date of purchase. Merchandise accepted only if it is in its original condition and packaging and accompanied by a cash register receipt. No refunds allowed on merchandise covered by State or Federal Health Laws.
Software is not refundable or exchangeable. Defective software cases will be handled by the bookstore's software specialist.
Orders not picked within 10 business days of being filled will be restocked and refunded minus a $15 restocking fee. Exceptions will be made for the store being closed during holidays.